The Trustees very much welcome the government’s announcement on 2nd June, 2019 that it plans to introduce statutory regulation of the pre-paid funeral plan market and that the sector will be directly regulated by the Financial Conduct Authority.

This announcement followed a consultation last summer which detected high pressure sales tactics used by plan providers and their intermediaries. Cold calling was found to be of a “particular concern” in the funeral planning industry, which is currently voluntarily regulated by the Funeral Planning Authority.

Golden Leaves Limited already operate at the highest professional standards within this sector and recently acquired the BSI ISO:9001 which is a standard that sets out the requirements to help organisations ensure that they meet the needs of their customers.

Golden Leaves are justifiably proud that they are the only independent funeral planning company operating in the sector to hold such a quality standard, adding this to their ever growing list of quality credentials clearly demonstrates their desire to deliver business operational excellence as standard.